Contact Us
Contacting the editorial team
When the message is intended for the team behind this site, the form reaches people who read and reply in English, the working language of the review desk. Correspondence in other languages may still be received, but a reply is most likely when the query is written in English. The form is for editorial matters only: corrections to a review, questions about how a rating was reached, or requests for further detail on a published page.
Protecting your details
No financial information belongs in this form. Account numbers, card details, wallet identifiers, transaction references and bank statements should never be typed into the message field. The same applies to passwords, security answers, one-time codes and copies of identity documents such as passports or driver licences. The form is not an encrypted channel for sensitive material, and any data sent through it is handled as an ordinary message rather than as a secure submission. If a query genuinely requires account-specific information, the correct path is to take it to the operator’s own customer support, which is equipped to verify identity and handle such data properly.
Where gambling support sits
Readers who are experiencing difficulty with gambling should not use this form at all. The editorial team is not a counselling service, and the form is not routed to any support function. Help in Australia is available through the national gambling helpline and associated support services, which operate independently of this site and of any casino it reviews. Those services can discuss self-exclusion, deposit limits and other protections without the involvement of a review team. Directing a request for help through this form would only delay access to the people trained to respond.
Response expectations
The team reads every message that arrives through the form and aims to reply within a reasonable time. Complex queries, or those requiring a check of older review material, may take longer to answer than straightforward ones. Messages that contain promotional material, unsolicited advertising or requests for affiliate arrangements are not treated as priority correspondence. A reply is sent to the address provided with the message, so the sender should confirm that the address is one that is checked regularly.